Sam Rayburn Memorial VA Center (Bonham) Visitor Information

Key Phone Numbers
 

EMail Communication
 

We gladly answer general questions and communications by electronic mail; however, we cannot respond to specific medical questions due to patient confidentiality issues.  For general information via email, send messages to ntx_internet_information@va.gov . Before you email VA, please read the VA Privacy Policy on Information Collected from Emails and Web Forms. 

Telecare/TeleNurse

Registered nurses are available 24 hours, 7 days a week and on holidays to answer medical advice questions. This service is provided to increase veteran access to healthcare advice and education and to help the patient avoid unnecessary hospital or clinic visits. During regular business hours of 8:00 am to 4:30 pm, Monday through Friday, Telecare is also able to assist in making changes to primary care clinic appointments.

Physical Address

Sam Rayburn Memorial Veterans Center
1201 E. 9th St.
Bonham, TX 75418

Contact a Patient

If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies.

If you would like to send a card, gift or flowers to a patient, the mailing address is:

Patient Name (Patient Room Number)
c/o VA Medical Center
1201 E. 9th St.
Bonham, TX  75418

For the location of an inpatient or their phone number, dial the Medical Center at 903-583-2111 or 1-800-924-8387.

Dallas Bus

Shuttle buses transport veterans between Dallas VA Medical Center (VAMC) and Sam Rayburn Memorial Veterans Center (SRMVC).

Buses depart from Sam Rayburn Memorial Veterans Center in Bonham at 7:00 a.m. and 11:00 a.m. Monday - Friday. Veterans with appointments at Dallas VAMC are given priority seating. Buses arrive back in Bonham at approximately 3:00 p.m. and 6:00 p.m.

To reserve a seat on the bus, phone (800) 924-8387, ext. 36345, or (903) 583-6345.

Parking Designations

Parking Lot #1 (lot west of Building #1) is designated as patient and visitor parking and is marked as such. Designated employee parking is marked.

Parking Lot #3 (lot north of Building #2) is general parking for employees except for the area reserved for physicians, carpool, handicap, and patient parking.

Parking Lot #4 (lot between Buildings 2 and 3) is for volunteers only.

Parking Lot #6B is designated for domiciliary patient parking and, except for special  circumstances, is the only lot in which domiciliary patients may park.

All other parking lots and areas are general parking for patients, visitors, and employees.

Shuttles

Shuttle service is available to take passengers to patient and visitor parking. It is located at the main patient entrance.

Smoking Policy

Smoking is allowed:
Inside the smoking shelter south of Building 2
Outside areas except where smoking is prohibited as clearly noted by signage
Patients and visitors are not allowed to smoke inside VA buildings or in government vehicles at any time. Smoking is prohibited at all main entrances to VANTHCS buildings.

Visiting Hours and Policies

The staff of the VA North Texas Health Care System encourages family and friends to visit. Visitors may be asked to interrupt or delay visitation for brief periods when medical procedures are in progress. Visiting hours for specific areas are as follows:

Other visitor guidelines:

• Visitors may not bring food or beverages to patients without authorization from the patient’s physician or nurse.
• Children may be permitted to visit based on the needs of the patient and/or family.  Please check with the nurse in charge of the unit for guidance.
• Members of the clergy may visit other than the regular visiting hours at the discretion of the physician or nurse in charge.

Lost and Found

Security

VA North Texas has a Police Service. Our officers provide 24-hour patrols of the facility and parking lots. For general police assistance, please dial 36222. Federal Officers are available in Bonham.  In case of an emergency, dial 911. Report all suspicious or criminal activity, vehicle accidents, and personal property losses while on the facility grounds to the VA Police as soon as possible.

Because the VA Medical Center is federal property, all persons and bags are subject to search. In addition, no weapons, alcohol, or illegal drugs are permitted.

Veterans Canteen Service Hours

The Veterans Canteen Service Retail Store and Cafeteria are located in Building 3. Vending machines are also available in each building.

Cafeteria
7:00 a.m. - 1:00 p.m., Monday - Friday

Canteen Retail Store
8:00 a.m. - 3:00 p.m., Monday - Friday

Religious Services

The chapel is located on the 1st floor of Building 2 (off the connecting hallway).  On Sundays, there is a Bible study from 8:30 - 9:00 a.m. A Protestant worship service is held in the Chapel at 9:00 a.m. and in the Nursing Home Care Unit at 10:15 a.m.

Phone Service

• Pay Phones
  
  • Building 1 - Outpatient Area
    
  • Building 2 - Foyer
    
  • Domiciliary 
• Patient Phones - Convenient bedside telephones are available to all nursing home and hospice patients. Upon admission, veterans will be assigned their own telephone number for convenient calling to friends and loved ones.
  

ATM

For the convenience of patients and visitors, an automated teller machine (ATM) is located in Building 1 opposite the elevators.