Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m. Emergencies are seen 24 hours a day, 7 days a week at Dallas VA Medical Center. If you have a life threatening emergency, dial 911 to get immediate help.
Electronic Mail
Please keep in mind that we cannot offer medical advice via the Internet or email. We are also unable to personally answer general health or medical questions. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) and VA privacy regulations do not permit us to return information containing personal identifiers or medical data via electronic messaging.
Before you email VA, please read the VA Privacy Policy.
Contacting a Patient
If you come to visit a patient at our Dallas or Bonham facilities, please see the appropriate visitor information page for directions, parking locations, visiting hours and policies.
If you would like to send a card, gift or flowers to a patient:
Telephone Care
Registered nurses are available 24 hours, 7 days a week and on holidays to answer medical advice questions. This service is provided to increase veteran access to healthcare advice and education and to help the patient avoid unnecessary hospital or clinic visits. During regular business hours of 8:00 am to 4:30 pm, Monday through Friday, Telecare is also able to assist in making changes to primary care clinic appointments.
| Dallas |
(800) 849-3597, option 2 |
| Bonham |
(800) 924-8387, option 2 |
| Ft. Worth |
(800) 443-9672, option 2 |
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page.
Patient Advocate
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient advocates.
Compensation and Pension
To speak with someone in compensation and pension, call the Dallas VA Medical Center at (214) 742-8387 (or (800) 849-3597), extension 77171 or 71383.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Means Test
Questions regarding your means test? Contact the Dallas VAMC Means Test Coordinator at (214) 857-1337.
Fee Basis
Questions or concerns regarding your claim filed by a non-VA medical provider can be directed to Fee Basis. Call (214) 857-1397 to be directed to the appropriate fee clerk.
Burial Benefits
Questions or concerns regarding burial benefits can be answered by calling the Decedent Affairs Coordinator at (214) 857-1399.
Travel
For travel requests, questions or concerns, Dallas VAMC patients may call our travel clerks at (214) 857-1350.
Inquiry Routing and Information System
VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
News Media
Members of the news media should contact Susan Poff, Public Affairs Officer at (214) 857-1158 (day) or (214) 927-4488 (after hours). Our media kit is available online for review.
Webmaster
To report problems with this website, please contact the Webmaster.
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