A Culture of Patient Centered Care - VA North Texas Health Care System
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VA North Texas Health Care System

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A Culture of Patient Centered Care

Touching hands

Touching hands

Friday, October 28, 2011

October is Patient-Centered Care Awareness Month.  VA North Texas is now in its second year of implementation to bring a culture of compassion, understanding and an overall approach to wellness of mind, body and spirit to our patients and the environment when they visit our facilities.  

Retreats held last year focused over 4,000 employees to consider how an emphasis on cultural transformation and the patient's experience contributes to their overall health care experience.  A patient or family member may not remember your name, but they will certainly remember how you made them feel and if you made their well-being and comfort a priority. 

VA North Texas is designated as a Center of Innovation by the VA Office of Patient Centered Care and Cultural Transformation.  Projects to enhance the environment, food service, and customer service are making facilities feel more like home while accommodating other aspects of health care such as patient education and resource information.  Military displays honor our veterans, and pet therapy, music therapy, and visiting dogs comfort residents in long term care and acute care.  Weekly yoga and Tai Chi classes are available for patients and staff, and acupuncture therapy for pain management is provided as an alternative treatment. Realizing a relaxed staff provides better care, massage chairs located throughout the facility offer a quick chance to rejuvenate and relive some of the tension from a day of work in a patient care environment.  These are just a snap shot of the many projects and services underway to improve patient centered care.

One veteran at a time, VA North Texas is working hard to change the myth that VA is not the best option for medical care. Our aim is to practice what we preach. We are the right choice for veterans because we care. We are committed to always providing the best in quality, safety and service. And to top it off, we serve the best group of patients in the world – the men and women who defended our freedoms that we enjoy today.

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