2017 Annual Report - VA North Texas Health Care System
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VA North Texas Health Care System

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2017 Annual Report

As the new VA North Texas Director, a retired U.S. Air Force physician, disabled Veteran and patient at our Dallas facility, I am proud to stand ready in service to our nation’s heroes. My priorities forging ahead through 2018 and beyond are simple:

  • Continue to improve patient access to care through greater choice
  • Improve the patient experience
  • Modernize our systems
  • Focus our resources and hire the best professionals to address staffing needs
  • Improve the timeliness of care according to patient’s desire - bottom line
  • Address and prevent Veteran suicide

Every one of our 5,700 employees are in the healthcare delivery and improvement business. While much work is yet to be done in moving every patient experience from good to great, we’ve made considerable progress thanks to ongoing renovations, renewed methodology, and adherence to our ICARE values.

Our patients are now seen faster than the private sector with a 10-percent improvement in wait times since 2014. A 2016 Rand Corporation study of 47 total outpatient quality healthcare measures showed VA was better in 45 and the same as the remaining two, when compared to the private sector.

VA North Texas will have a bias for action in 2018. Our job as professionals is not complete until those we serve know what we can do for them, what they must do for themselves, and a bond of trust is established through compassionate and empathetic care.


In your service,

Stephen R. Holt, MD, MPH, MSNRS


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