VA North Texas Health Care System
VA North Texas Health Care System strives to provide high quality, safe care to Veterans who live North Texas and southeast Oklahoma. We recognize there may be times you have an issue requiring attention or clarification. The best time to let us know of any concern or question is at the time it happens. That way, we can resolve it on the spot as quickly as possible. Veterans may also use these communication avenues:
These specially trained employees are eager to help you. They have the following responsibilities:
- Serve as your liaison with medical center staff
- Act on your behalf
- Help you understand your rights and responsibilities
Speak to the Director
This program sends your feedback about areas that need improvement or an acknowledgement about someone doing a good job directly to VANTHCS Leadership. Speak to the Director boxes are located at all facilities. The boxes are checked daily and the responsible office contacts you by telephone to resolve concerns. If telephone contact cannot be made, a letter is prepared for the Director’s signature.
Survey of Healthcare Experience of Patients (SHEP)
After your visit, you may receive a confidential questionnaire in the mail asking abut your most recent outpatient or inpatient treatment. This survey is a good way to let us know of any concerns, complaints, questions, feedback, or compliments you may have.