Customer Service - VA North Texas Health Care System
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VA North Texas Health Care System

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Customer Service

Patient Advocates

These specially trained employees are eager to help you. They serve as your liaison with medical center staff, act on your behalf, and help you understand your rights and responsibilities. 

Frequently Asked Questions

If I have  a complaint, should I talk to a Patient Advocate first?
    The best and fastest way to resolve a complaint, concern, or issue is directly with the person involved. If that does not work, talk with that person's supervisor or Section chief. If the issue remains or you do not feel your complaint has been properly addressed, contact a Patient Advocate.
Are Patient Advocates employed by VA?
    Yes. Patient Advocates have the responsibility to act as a neutral party by serving as a link between you and the hospital. Patient Advocates are not lawyers and/or clinicians and do not provide legal or medical advice.
What kind of issues do Patient Advocates handle?
    Patient Advocates gather the facts, speak to everyone involved, and help resolve patient and family complaints. If you are not satisfied with your care or if there are communication issues, a Patient Advocate can help you.
Who can call a Patient Advocate?
    Patients, families, visitors, and staff may all contact a Patient Advocate with an issue or concern.
How can I access a Patient Advocate?
    Patient Advocates work Monday - Friday, 8 a.m. - 4:30 p.m. and have offices at Dallas, Bonham, and Fort Worth campuses. You can also reach them by the telephone numbers and email addresses above.
Can I report a complaint without giving my name?
      Yes, but the investigation and follow-up will be more difficult to accomplish because we will not be able to use specific information about your case. 


Contact Info

Location

  • Dallas VAMC, T: 214-857-0462
    Bonham, T: 903-583-6216
    Fort Worth, T: 817-730-0009

Contact Number(s)

  • 214-857-0466
  • 214-857-0483

Hours of Operation

  • 8 a.m. - 4:30 p.m.