Voluntary Services - VA North Texas Health Care System
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VA North Texas Health Care System

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Voluntary Services

VA North Texas Health Care System brings much needed health care programs and services to thousands of Veterans. Volunteer contributions supplement our workforce, improve the workplace atmosphere, and make hospital stays for Veterans more enjoyable.


VA North Texas Health Care System
ATTN:  Voluntary Service (MAILCODE: 135)
4500 South Lancaster Road
Dallas, Texas 75216
214-857-0428 or

Volunteer Responsibilities

  • Create an environment where trust and commitment are demonstrated
  • Respect the service of Veterans to our Nation
  • Provide excellence in every encounter with Veterans
  • Offer compassion to Veterans and their families

Volunteer Opportunities

Matching an individual’s talents to the many available assignments, Volunteers assist with or serve as: 
  • Greeters/Ambassadors
  • Information Desk
  • Stamps/Stationary
  • Comfort Kits
  • Valet Parking
  • Silver Spoons Program
  • Quality Assurance
  • Recreational Activities
  • Indigent Services
  • Reading Material
  • Coffee Cart
  • Patient Transportation
  • Shuttle Service
  • Special Events
  • Clerical Support
  • Rehabilitation Support

Physician Ambassador Program

Help reach Veterans in your community and bring your unique skills to serve those in need by becoming a volunteer Physician Ambassador! The national Physician Ambassador Program seeks to enhance health care services to Veterans and their families while providing a streamlined process to volunteer civilian phhsicians and clinicians to give back to the Veteran community. This best practice program recruits and places fully licensed physicians and clinicians in a VA health care team to serve Veteran patients in various clinical areas. Learn more here. Those interested should contact VA Voluntary Service in Dallas at 214-857-0428 or Bonham at 903-583-6282.

Visits & Tours

Holiday Season Visits

Because of the high volume of requests and the prevalence of communicable diseases in the November and December, community groups must submit a request to visit Veteran patients. After review, you will be contacted and scheduled as time/space permits. Visits are accommodated on a case-by-case basis and whenever logistically possible; however, short notice requests are usually not feasible.

Visitation Policy

  • It is VA's responsibility to maintain the security and confidentiality of patients and their protected health information.
  • As a matter of policy, a patient's location and presence in the hospital are not public information; therefore, public tours or unannounced visits from the community are not authorized without prior approval from both the patient and VA.
  • Because of patient privacy rights, written authorization (VA Form 10-3203) signed by the patient or legally authorized representative is required for any type of patient filming.
  • If a patient opts out of the Hospital Directory, no information may be disclosed without specific consent from the patient.
  • Written authorization (VA Form 10-5345) signed by the patient or legally authorized representative is required to release any specific information about a patient.
  • Visitors may not bring food or beverages to patients without authorization.
  • With pre-approval, children may be permitted to visit based on the needs of the Veteran and/or family. 
  • Members of the clergy may visit outside regular visiting hours with approval from the physician or nurse in charge.
  • Privacy violations will be reported immediately to the facility's Privacy Officer.
  • For more information, refer to HIPAA, (Public Law (Pub.L.) 104-191); The Privacy Act, 5 U.S.C. 552a; Privacy and Release of Information, VHA Handbook 1605.1; and The VA Claims Confidentiality Statute, 38 U.S.C. 5701. 


Cards and letters for Valentine's Day, Veterans Day, and other holidays are appreciated and enjoyed by Veterans.  Because of privacy issues, personalized cards are not possible so simply address them to "Dear Veteran" and mail to: 
VA North Texas Health Care System
ATTN:  Voluntary Service (MAILCODE: 135)
4500 South Lancaster Road
Dallas, Texas 75216

Donations & Gifts

In accordance with 38 U.S.C. 8301, VA is authorized to accept donations or gifts for the benefit of patients. The following is provided to inform potential donors or gift givers about the needs of the local facility to “care for those who have borne the battle.”

Financial Opportunities

Do your part to support our Nation’s Heroes through E-Donate, a simple, safe way to demonstrate your thanks. E-Donate allows you to make a donation in honor of or in memory of a loved one, or other person of your choice.
  • General Purpose Fund - Donations used to assist Veterans and/or their families with general patient activities, including the Patient Coffee Cart Program.
  • Recreation - Donations used to facilitate patient therapeutic activities for leisure education programs, such as admission to sporting events, movies, and providing lunch for patients while on community outings.
  • Social Work Emergency Fund - Donations used to provide assistance to Veterans and their families during times of need.
  • Recreation Patient Activity - Donations used to support special patient programs, such as the National Veterans Golden Age Games.
  • Fisher House - Donations used to support special needs of the Fisher House.

Non-Monetary Opportunities

  • Afghans, blankets, and lap robes
  • Wheelchair and walker bags
  • New or gently used clothing items (men & women) 
  • New socks and undergarments in unopened packages
  • New puzzles (under 500 pieces)
  • Movies, music, and book DVDs
  • New or gently used boardgames, Wii or Playstation games, and handheld games with batteries
  • Toiletries and new combs, brushes, or nail clippers
  • Hardback and paperback books

Donation Guidelines  

  • All items provided to Veterans must be safe, clean, and in good condition. Damaged items with mold, mildew, insect markings or droppings, water stains, spider webs, dust, or cigarette smoke odor will not be accepted.
  • Voluntary Service does not accept anything containing alcohol or tobacco, glass, inappropriate reading material, computers, furniture, wheelchairs, prosthetic items, scooters, crutches, and the like.
  • VA accepting officials may decide to reject offers of gifts or donations of items for any reason including because there is no anticipated need for the items or the maintenance of the items would be out of proportion to their value.
  • Under the Internal Revenue Service's Tax Code, donations to VA for exclusively public purposes are deductible from federal income taxes in the manner and to the extent allowable. This reflects the tax law provision which makes those donations deductible as “donations to the United States.”
  • A donation to support any VA programs is deductible, whether the donor directs that the donated funds be used for a specific purpose or allows the Department to decide how the donated funds will be used.
  • VA will not appraise donations for tax purposes; however, we will provide a receipt for tax purposes.
  • Because of privacy issues and perceptions of favoritism, VA does not identify specific Veterans for donation opportunities. 

Donation Delivery

Contact Voluntary Service, Monday  Friday, 8 a.m. - 4:30 p.m. at 214-857-0428 or by email to arrange for acceptance of your donation. Do not leave your donated items at the Information Desk or Entrances. Unattended items will not be accepted, are considered a security risk, and will be destroyed.

Contact Info


  • Dallas VAMC
    Bonham, T: 903-583-6283
    Fort Worth: T: 817-730-0078

Contact Number(s)

  • 214-857-1060

Hours of Operation

  • 8 a.m. - 4:30 p.m.