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VA North Texas Health Care System

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Coronavirus

COVID-19 vaccines: All Veterans, spouses and caregivers can get a COVID-19 vaccine at VA by appointment or walk-in clinic. Visit our vaccine information page.

For VA-specific information: Read our coronavirus FAQs and public health response, or use our coronavirus chatbot.

Prepare for a visit: Everyone entering our facilities is screened, and visitors are limited. Face coverings are mandatory. For some needs, you may be able to get care at home by phone or video.

For the latest coronavirus information: Visit the CDC website.

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LATEST NEWS & UPDATES:




Effective Monday, April 12, 2021, VA North Texas will discontinue the use of the VEText “I Am Here” function (remote check-in).

VA has a comprehensive plan in place to protect the health of everyone who visits or works at one of our facilities. Using an abundance of caution, all VA medical facilities are implementing screening measures for signs of respiratory illness and exposure to COVID-19. This protocol will be in place until further notice. Onsite, we will use standardized screening questions at strategic entry points and during initial clinical screening.

Important: Please do not come to a VA medical facility if you have flu-like symptoms. Call or message first. https://www.publichealth.va.gov/n-coronavirus/index.asp

Accordingly, to protect the VA North Texas Health Care System employees, patients, and visitors, and to ensure the continuity of services and activities, all VA North Texas employees, on-site contractors, Veterans, patients, and other individuals entering VA North Texas buildings on all campuses, will be required to wear masks, maintain physical distancing, and adhere to other public health measures, as provided in the Executive Order on Protecting the Federal Workforce and Requiring Mask-Wearing and CDC guidelines.


For the latest COVID-19 Vaccine Planning information: Read our Frequently Asked Questions for Veterans


Change in VA North Texas visitor policy beginning October 6, 2020:

Beginning October 6, 2020, VA North Texas will allow one visitor per patient, at any one time.
Each Veteran can have a list with 2 designated visitors (still only one at a time).

Children under the age of 18 are not allowed.

Details:

Both the Veteran and the visitor will abide by the universal mask/physical distancing
requirements.
Masks must be worn at ALL times at all VA North Texas Campuses (even while visiting Veterans in single patient rooms) and
physical distancing must be maintained, if they leave the Veterans room, and from other
visitors and Veterans in cohabitated rooms/common areas.

In-Patient process for entry into the facility as visitor:

•Visitor will present to a designated entry door.
•Visitor will notify screener of the location of the Veteran they wish to visit.
•Screener will provide a phone number for the visitor to call to speak with the Charge Nurse of unit.
•Charge Nurse will speak to the screeners and inform them if that guest is permitted entry.
•Screener will then screen the visitor and provide them with a mask and wristband (both must be worn at all times while at the facility)
•Visitor must wear the hospital provided mask only--cloth masks are not allowed while visiting the veteran.
•Visitor will then proceed to the designated unit for visitation with the Veteran.
•Visitor must use hand sanitizer provided by the hospital or wash hands with soap and water immediately prior to entering the patient’s room and immediately after exiting the patient’s room.
•Visitor must follow any and all isolation precautions as applicable while visiting the patient’s room.
•After the visit, the guest should proceed out of the facility without stopping, gathering, or socializing with other Veterans, guests, or staff members.


Out-Patient visitor/caregiver rules:

•No changes in current out-patient visitor policy--NO VISITORS FOR OUTPATIENTS.
ONE Caregiver allowed per Veteran. Caregiver is defined as one family member/driver for post procedural care.
•Caregivers to assist Veteran who has PTSD, or is a MH patient.
•A caregiver for Veterans who are unable to communicate effectively with their provider (including understanding directions/instructions).
•A caregiver for teaching home care.
•Caregiver for immobile Veterans (Wheelchair, Blind, or other disability).


Note: Please remember that visitor access is at the discretion of the unit Charge Nurse. The Charge Nurse will be responsible for maintaining a list of designated visitors. Any exceptions related to patient condition will be determined by the charge nurse. Screeners will not make that determination.

Please address all questions to NTXEmergencyManagement@va.gov.



CORONAVIRUS UPDATE

Veterans, if you have flu-like symptoms such as fever, cough and shortness of breath, call us at 1-888-252-9970 before you visit your local medical center or clinic.

In addition to calling first, consider using virtual care options such as telehealth or MyHealtheVet Secure Messaging.

Visitors, if you do not feel well, please postpone your visit.

Read VA’s latest information on the new coronavirus at https://www.publichealth.va.gov/n-coronavirus/.

The Department of Veterans Affairs (VA) Caregiver Support Program (CSP) recognizes that caregivers play a critical role in caring for Veterans every day, and even more so now, in the time of COVID-19.

Please click here for tip sheet.


NEW SHUTTLE SERVICE

VA North Texas Health Care System – Voluntary Services has a new shuttle service for the Dallas VAMCSam Rayburn Memorial Veterans Center and Fort Worth locations.

You can also text ARRVL to 41411 to find out each shuttle location and the next arrival time. Learn more »

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Dallas VA Medical Center

4500 S. Lancaster Rd.
Dallas, TX 75216
800-849-3597 | 214-742-8387 Directions

Garland VA Medical Center

2300 Marie Curie Boulevard
Garland, TX 75042
800-849-3597 | 214-742-8387 Directions

Sam Rayburn Memorial Veterans Center

1201 E. 9th St.
Bonham, TX 75418
800-924-8387 | 800-849-3597 Directions

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Telephone Care:

  • 800-677-8289
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  • 888-252-9970
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  • 888-364-5227
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