Volunteer or Donate - VA North Texas Health Care System
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VA North Texas Health Care System

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Volunteer or Donate


Effective 03/10/2020 all-volunteer activities to include occasional volunteer opportunities, social gatherings and volunteers at VA North Texas facilities were temporally suspended until further notice. The health and safety of all Veterans, Guest, Volunteers and staff at VA North Texas is our top priority, and VA North Texas is taking a proactive approach to this situation in an effort to mitigate the spread of COVID-19. We value our volunteers and the impact they make on our Veterans we serve daily, please know that our goal is to protect the health and safety of everyone and get you back to volunteering as soon as possible. If you have any questions about Volunteering please contact our office or email us at NTXVoluntaryAdmin@va.gov .

Summer Youth Program
This is the time of year where VA North Texas Health Care System (VANTHCS) welcomes students to participate in our healthcare organization to learn about VA, Veterans, on-the-job skills, and bring smiles to our Veteran patients while giving back. Veteran patients enjoy seeing younger generations give back and wanting to serve others. Due to the on-going concerns surrounding the coronavirus (COVID-19) pandemic we regret that VANTHCS will not offer the Summer Youth Program this year. We value and appreciate our student volunteers and we want to protect them just as we want to protect the health and safety of the Veterans we serve daily.



We have currently suspended accepting donation drop offs at this time due to COVID-19.  We have restricted access points of entry at our facilities and are not allowing visitors at this time to protect the health and safety of all Veterans.

VA North Texas Health Care System brings much needed health care programs and services to thousands of Veterans. Volunteer contributions supplement our workforce, improve the workplace atmosphere, and make hospital stays for Veterans more enjoyable.


Dallas VA Medical Center
Voluntary Service (135)
4500 South Lancaster Road
Dallas, TX 75216
Fort Worth Outpatient Clinic (FWOPC)
Voluntary Service (135)
2201 SE Loop 820
Fort Worth, TX 76119
Sam Rayburn Memorial Veterans Center (SRMVC)
Voluntary Service (135)
1201 E. 9th Street
Bonham, TX 75418

Contact Information:
If you are interested in volunteering, please contact the specialist at the desired location:

Dallas VA Hospital
James Calhoun, Voluntary Service Specialist
Office # (214)-857-0429

Fort Worth Outpatient Clinic (FWOPC) & Tyler Clinic
RC Shields, Voluntary Service Specialist
Office # (817) 730-0078

Bonham Sam Rayburn Memorial Veterans Center (SRMVC) & Plano Clinic
Tina McDaniel, Voluntary Service Specialist
Office # (903) 583-6282

Volunteer Responsibilities

  • Create an environment where trust and commitment are demonstrated
  • Respect the service of Veterans to our Nation
  • Provide excellence in every encounter with Veterans
  • Offer compassion to Veterans and their families

Volunteer Opportunities

Matching an individual’s talents to the many available assignments, Volunteers assist with or serve as: 

  • Greeters/Ambassadors
  • Information Desk
  • Stamps/Stationary
  • Comfort Kits
  • Valet Parking
  • Silver Spoons Program
  • Quality Assurance
  • Recreational Activities
  • Indigent Services
  • Reading Material
  • Coffee Cart
  • Patient Transportation
  • Shuttle Service
  • Special Events
  • Clerical Support
  • Rehabilitation Support


Visits & Tours

Because of the high volume of requests and the requirement to comply with patient privacy restrictions, community groups are asked to submit a request to visit Veteran patients. After review, you will be contacted and scheduled as time/space permits. Visits are accommodated on a case-by-case basis and whenever logistically possible; however, short notice requests are usually not feasible. The Holiday Season in November and December is especially busy.

Visitation Policy

  • It is VA's responsibility to maintain the security and confidentiality of patients and their protected health information.
  • As a matter of policy, a patient's location and presence in the hospital are not public information; therefore, public tours or unannounced visits from the community are not authorized without prior approval from both the patient and VA.
  • Because of patient privacy rights, written authorization (VA Form 10-3203) signed by the patient or legally authorized representative is required for any type of patient filming.
  • If a patient opts out of the Hospital Directory, no information may be disclosed without specific consent from the patient.
  • Written authorization (VA Form 10-5345) signed by the patient or legally authorized representative is required to release any specific information about a patient.
  • Visitors may not bring food or beverages to patients without authorization.
  • With pre-approval, children may be permitted to visit based on the needs of the Veteran and/or family. 
  • Members of the clergy may visit outside regular visiting hours with approval from the physician or nurse in charge.
  • Privacy violations will be reported immediately to the facility's Privacy Officer.
  • For more information, refer to HIPAA, (Public Law (Pub.L.) 104-191); The Privacy Act, 5 U.S.C. 552a; Privacy and Release of Information, VHA Handbook 1605.1; and The VA Claims Confidentiality Statute, 38 U.S.C. 5701. 


Cards and letters for Valentine's Day, Veterans Day, and other holidays are appreciated and enjoyed by Veterans.  Because of privacy issues, personalized cards are not possible so simply address them to "Dear Veteran" and mail to: 

VA North Texas Health Care System
ATTN:  Voluntary Service (MAILCODE: 135)
4500 South Lancaster Road
Dallas, Texas 75216

Donations & Gifts

In accordance with 38 U.S.C. 8301, VA is authorized to accept donations or gifts for the benefit of patients. The following is provided to inform potential donors or gift givers about the needs of the local facility to “care for those who have borne the battle.”

Financial Opportunities

Do your part to support our Nation’s Heroes through E-Donate, a simple, safe way to demonstrate your thanks. E-Donate allows you to make a donation in honor of or in memory of a loved one, or other person of your choice.

  • General Purpose Fund - Donations used to assist Veterans and/or their families with general patient activities, including the Patient Coffee Cart Program.
  • Recreation - Donations used to facilitate patient therapeutic activities for leisure education programs, such as admission to sporting events, movies, and providing lunch for patients while on community outings.
  • Social Work Emergency Fund - Donations used to provide assistance to Veterans and their families during times of need.
  • Recreation Patient Activity - Donations used to support special patient programs, such as the National Veterans Golden Age Games.
  • Fisher House - Donations used to support special needs of the Fisher House.

Non-Monetary Opportunities (please see volunteer brochure for a full list of items we accept)

Each location varies with acceptance of gifts based on facility needs. Please contact the location of your choice to coordinate acceptable items and donation deliveries.

  • Afghans, blankets, and lap robes
  • Wheelchair and walker bags
  • New or gently used clothing items (men & women) 
  • New socks and undergarments in unopened packages
  • New puzzles (under 500 pieces)
  • Movies, music, and book DVDs
  • New or gently used boardgames, Wii or Playstation games, and handheld games with batteries
  • Hygiene Items: Toothpaste, toothbrushes, combs, brushes, small toiletries (bath gel, shampoo, lotion) and combs, brushes. We only accept new unopened alcohol free hygiene items.  Please note the following will not be accepted due to infection control:  bar soap and hotel/motel toiletry items.
  • Hardback and paperback books

Donation Guidelines  

  • All items provided to Veterans must be safe, clean, and in good condition. Damaged items with mold, mildew, insect markings or droppings, water stains, spider webs, dust, or cigarette smoke odor will not be accepted.
  • Voluntary Service does not accept anything containing alcohol or tobacco, glass, inappropriate reading material, computers, furniture, wheelchairs, prosthetic items, scooters, crutches, and the like.
  • VA accepting officials may decide to reject offers of gifts or donations of items for any reason including because there is no anticipated need for the items or the maintenance of the items would be out of proportion to their value.
  • Under the Internal Revenue Service's Tax Code, donations to VA for exclusively public purposes are deductible from federal income taxes in the manner and to the extent allowable. This reflects the tax law provision which makes those donations deductible as “donations to the United States.”
  • A donation to support any VA programs is deductible, whether the donor directs that the donated funds be used for a specific purpose or allows the Department to decide how the donated funds will be used.
  • VA will not appraise donations for tax purposes; however, we will provide a receipt for tax purposes.
  • Because of privacy issues and perceptions of favoritism, VA does not identify specific Veterans for donation opportunities. 

Donation Delivery

Contact Voluntary Service, Monday  Friday, 8 a.m. - 4:30 p.m. at 214-857-0428 or by email to arrange for acceptance of your donation. Do not leave your donated items at the Information Desk or Entrances. Unattended items will not be accepted, are considered a security risk, and will be destroyed.