VA North Texas Health Care System
VA North Texas supports and promotes the Joint Commission's Speak Up™ program urging patients to take an active role in preventing health care errors by becoming an involved and informed participant on their health care team.
We ask that you:
- Speak up if you have questions or concerns. If you still don’t understand, ask again. It’s your body and you have a right to know.
- Pay attention to the care you get. Always make sure you’re getting the right treatments and medicines by the right health care professionals. Don’t assume anything.
- Educate yourself about your illness. Learn about the medical tests you get, and your treatment plan.
- Ask a trusted family member or friend to be your advocate (advisor or supporter).
- Know what medicines you take and why you take them. Medicine errors are the most common health care mistakes.
- Use a hospital, clinic, surgery center, or other type of health care organization that has been carefully checked out. For example, The Joint Commission visits hospitals to see if they are meeting The Joint Commission’s quality standards.
- Participate in all decisions about your treatment. You are the center of the health care team.
VA North Texas strives to provide high quality, safe care to our Veterans. We recognize there may be times you have an issue requiring attention or clarification. The best time to let us know of any concern or question is at the time it happens. That way, we can resolve it on the spot as quickly as possible. If a clinic or unit supervisor/manager is unable to resolve an issue to your satisfaction, please contact one of our Patient Advocates. These specially trained employees are eager to help you and serve as your liaison with medical center staff, act on your behalf, and help you understand your rights and responsibilities.
Frequently Asked QuestionsIf I have a complaint, should I talk to a Patient Advocate first?
Speak to the Director
This program sends your feedback about areas that need improvement or an acknowledgement about someone doing a good job directly to VANTHCS Leadership. Speak to the Director boxes are located at all facilities. The boxes are checked daily and the responsible office contacts you by telephone to resolve concerns. If telephone contact cannot be made, a letter is prepared for the Director’s signature.
Survey of Healthcare Experience of Patients (SHEP)
After your visit, you may receive a confidential questionnaire in the mail asking abut your most recent outpatient or inpatient treatment. This survey is a good way to let us know of any concerns, complaints, questions, feedback, or compliments you may have.