Patient Safety - VA North Texas Health Care System
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VA North Texas Health Care System

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Patient Safety

Patient Safety is a top priority at VA North Texas, and we've received Gold level Cornerstone Award recognition from the Veterans Health Administration in 2009, 2010 and 2012. The VA's National Center for Patient Safety initiated the Cornerstone Recognition Program in 2008 to recognize patient safety leaders and to enhance the root cause analysis process.

Our Patient Safety program is based on a systems approach to problem solving - focused on prevention, not punishment. We have implemented more than 500 system improvements within the past six years to reduce risk and to eliminate errors to our patients. We also conducted more than 100 Root Cause Analyses within the past six years after actual and close call events to determine: What happened during an event or close call? Why did it occurred? And, How can we prevent it from happening again? We are committed to shifting emphasis from the 'blame game' to focusing on stimulating ideas to prevent close calls and medical errors.

We strongly encourage our patients to SPEAK UP and to be actively involved in their health care to ensure patient safety. Every employee, no matter what area of the hospital they work in, is involved to provide the safest environment possible to nurture and enhance our culture of patient safety.

Helpful Tips:

• Review your discharge instructions and ask questions.
• Ask questions about your medications and possible reactions.
• Tell your doctor if your medications have changed.
• Prevent the spread of infection by asking your caregiver if they have washed their hands.
• Know your limitations if you have difficulty walking or standing.
• Inpatients: Use the call bell if you need assistance.
• Know the procedure that will be performed on you.
• Verify your identification when you are undergoing treatment or a procedure, receiving medications or having blood drawn.
• Stop and learn the facts about your health condition.
• Be proactive with your treatment plan and discuss treatment options with your doctor.
• Listen closely to what you'll need to do to continue your care plan when you leave the hospital.
• Do not smoke while on oxygen.
• Tell your caregiver if you are feeling depressed or feel like harming yourself or others.

As a well-informed patient, you can help promote and foster an award winning patient safety culture at VA North Texas Health Care System.

Gold Cornerstone Award Recognition is not only a win for VA North Texas Health Care System but also for the 113,000 Veterans who receive care here.

Contact Info


  • Dallas VAMC

Contact Number(s)

  • 214-857-0417
  • 214-857-0474

Hours of Operation

  • Monday - Friday, 8 a.m. - 4:30 p.m.